Service and Helpdesk


Easily, efficiently and effectively deliver outstanding support services to your employees and customers. LANDesk Service Desk empowers both your internal IT support staff and external customer service team with process-driven incident management, role-based privilege sets, automatic actions, assignment, service levels and escalation. You gain the power to deliver support services using a range of convenient interfaces as well as a simple, effective way to introduce and maintain Information Technology Infrastructure Library (ITIL) best practices.

All the Fundamental Functions You Expect in a World-Class Service Desk Solution
LANDesk Service Desk includes the basics of incident and call logging, assignment, service levels, escalation, form design and user structures to give you access to everything you expect in a world-class service desk solution.

A Simple, Effective Way to Introduce and Maintain ITIL Best Practices
LANDesk Service Desk gives you the assurance of support for ITIL best practices and integration. An ITIL Service Desk, Incident and Call Management, Problem Management and Service Level Management capabilities extend your ITIL best practice efforts. All requirements identified by ITIL are matched, and most importantly, exceeded to give you flexibility specific to your needs.

The Ability to Empower Users, End-Users and Customers
LANDesk Service Desk includes a comprehensive, intelligent knowledge base capability. Users can dynamically search for solutions and advice as incident, call, problem and change information is populated. You control and configure how results are displayed. And knowledge is automatically captured to ensure that the latest, most pertinent information is accessible with the least impact on resources. And reporting capabilities let you record and prove the value of articles with both business usage and feedback.


Pink VerifyLANDesk Service Desk Suite is highly configurable: you can change the data, the layout of the windows that your application uses for entering and displaying information, and even the workflow of the processes.